JetBetter Award Booking Terms and Conditions

It is our greatest pleasure to help our valued clients use our first-rate award booking service to secure that coveted award ticket or book a stay at a 5-star hotel using their points.

JetBetter provides its award booking service for every individual reservation. A $50 non-refundable fee is required to initiate your award search. If we are able to successfully book your award, this amount will be applied to your final payment. If we meet the necessary criteria for your award flights as previously mentioned, you are legally bound to provide us with compensation, regardless of whether you or we ultimately make the booking. Please note: If we are unsuccessful in booking your desired award itinerary, your deposit will be applied to a future booking.

It is important to note that when searching for a difficult-to-obtain premium award tickets, we cannot be held accountable for any flight modifications that are beyond our control. As an illustration, airlines occasionally change their schedules and occasionally substitute aircrafts on a route that could affect your flight experience. If such a situation arises with your award booking, we will do our best to inform you and assist you in finding alternative flights that closely match your original itinerary. Unfortunately, we cannot accept liability for any costs associated with the airline's changes to your flights.

We cannot be held liable for any costs incurred beyond the fees that have been paid to us. Unfortunately, we cannot offer assistance regarding the required travel documents for your trip. It is crucial to conduct thorough research on the required documentation and requirements for your trip, such as passports, visas, vaccinations, and any other essential paperwork. We cannot assume liability for any costs that may arise due to these obligations or our inability to inform you about them.

We are unable to guarantee the selection of airlines, types of aircraft, or specific seats for award bookings. We offer professional advice on the different airline products and present you with the most suitable options for your travel dates. If you choose to cancel your trip or make your own flight or hotel arrangements, our booking fee will not be refunded.

JetBetter is not liable for any costs that exceed the fees paid. Any changes made to your plans after the search or booking confirmation will be treated as a new booking and will incur an additional booking fee.